Now before I jump into this story I want to preface that in no way am I trying to slander or disrespect any one culture or the way they talk. I’m giving you the story as I heard it. Nothing more.
Ok so the other day I stopped at a McDonalds in Oakland around 2am to use the restroom and recharge. I pulled up to another Uber driver, an Indian fella who introduced himself as Hari.
He asked me if I drive for Uber and Lyft(as if my decals didn’t give it away) I said… yeah. He said “I don’t drive for Lyft. They are no good. They are too much bullshitting.”
I was curious so I bit. “How so?”
Hari goes on to tell me that Lyft evidently deactivated him for too many customer complaints. “Lyft, they banned me. permanently, now I only drive for Uber. Uber they are different 3, 4 times already they deactivated me for too many customer complaints. ”
“But I drive for Uber for a long tine. Since 2015 I am driving . They say Hari we know you are good driver. Some complain some do not, the it’s all the same.”
“Uber, they understand. I am deactivated one month, 2mth, I re-register; they approve. no problem. But Lyft they deactivate me permanently. Fuck them they are too much bullshitting!”
Now I’m thinking Bro you are not seeing a trend here?! Both companies deactivated you for poor customer service! Instead of complaining about the company, why not look at the root of the problem! Apparently your customer service skills suck!
Too often I hear stories about drivers being rude to their riders, getting heated because a rider suggests a different route even to the point of kicking riders out of their car?!
The way I see it if a rider suggests a better route it’s probably faster which means you can get to your next ride faster. So why not take the guidance? It’s a win-win!
The only time I see this as a problem is when a rider opts for a Express POOL but then tries to beat the system by having you drop them off at their actual destination instead of the drop off point. I’ve only had that happen a couple times. Most people understand the game and are willing to play by the rules.
The other situation is when you pick up multiple passengers on a single UberPOOL or Lyft LINE and they want you to make multiple stops. That’s when you politely tell them that’s not how it works. Of course money is a powerful motivator and I might be persuaded to drive a couple of extra blocks if the tip is solid.
Bottom line there is no reason to be rude or impolite. Drivers are just trying to make that money and riders are just trying to get to their destinations. Why not make the best of the experience?